From Thursday 11th December, Arbor Pay will be used for all top-ups and trip payments, which will be managed through the Arbor Parent App. School Gateway payments will close at 2.00pm on Wednesday 10th December to facilitate transferral of balances to Arbor Pay. If you wish to ensure your son/daughter has sufficient balance to use the canteen facilities following the migration, you will be able to top up their accounts through School Gateway until 2.00pm on Wednesday 10th December.

Why Arbor Pay? Many parents/carers already use the Arbor Parent App to access attendance records, school communications, and other important information. By moving to Arbor Pay, parents/carers will be able to experience the following benefits: 

• No need for a separate app or account: parents/carers will now be able to manage all aspects of their son’s/daughter’s school experience—including payments, bookings, and notifications—through a single app or the parent portal, using one single account.
• Easier and quicker to update account information: Emails, passwords, mobile numbers and names on parent accounts can be updated in an instant by parents/carers or school admin staff.
• Similar functionality: Payments will work in much the same way as on School Gateway.

Frequently Asked Questions (FAQs)

• What happens to my balance in School Gateway? Your existing balance on your School Gateway account will be transferred over to Arbor in full. Any automatic top-ups made to School Gateway will be stopped.
• What about debt on School Gateway? Negative balances will also be transferred over to Arbor during the transition. These will now need to be paid off using the Arbor app rather than School Gateway.
• What if my son/daughter is on Free School Meals? Any and all Free School Meals (FSM) students will continue to receive the value daily and will be able to continue using the canteen as expected.
• Who can I contact for support? Please contact the school here

Trip Information

As we transition to Arbor Pay for lunch payments, we will no longer be using School Gateway for trips and clubs either and will be using Arbor Pay as the method of collecting payments for these. This change will come into effect the same date as the lunchtime transition, on Thursday 11^th December. Any payments already made for trips before the migration will still be valid, payments for trips before the transition are all expected to have closed by 30^th November.

What Parents/Carers Need to Do

1. Sign Up for the Arbor Parent App (skip if already using App)

NB: This requires that we have an up-to-date email address for you in Arbor.

• Download the Arbor Parent App from the Apple or Google App Store.
• Log in using your registered email address with the school.
• Follow the setup instructions.
• For detailed step-by-step instructions, click here

2. Pay off debts in School Gateway

• In order to ensure a smooth transition, parents should make efforts to pay off any existing debts within School Gateway before the transition date.

3. Set Up Payments for School Lunches & Trips (From 11^th December onwards)

• Log in to the Arbor Parent App.
• Navigate to ‘Payments’ and select ‘Active Payments’ for your child.
• Click ‘Top Up Account’ and follow the instructions to make a payment via bank transfer, Apple Pay, or Google Pay
• For more detailed step-by-step instructions, click here
• Please note that until the transition to Arbor is complete, you may not see the option to make a payment. Please be reassured this option will be enabled as soon as it is ready, before the start of the school day on Thursday 11^th December.

If at any point during the transition you would like more information, advice or just wish to understand anything further, we are here to support you. If you require in-person assistance, parents are welcome to visit between 09:00 and 15:00 from the launch of Arbor Pay on Thursday 11th, up until Friday 19th December 2025, where IT support will be available to help. Our staff will be on hand to assist with any issues, and we will continue to provide guidance in the coming weeks. If you have any concerns, please don’t hesitate to get in touch.